Returns & Replacements

At The Green Room Flower Company, we strive for perfection in every petal; however, if your botanical purchase arrives damaged or incorrect, we offer a 24-hour notification window for replacements or store credit. Due to the perishable nature of our products, we cannot accept returns on live floral arrangements once they have been delivered in good condition.

Return Process

• 1.
  Document the Issue

  Take clear photos of the flowers and the packaging within 24 hours of delivery to document any quality concerns or damage.

• 2.
  Contact Our Florists

  Email our customer care team at [email protected] with your order number and the attached photos of your arrangement.

• 3.
  Review Process

  Our floral experts will review your claim within one business day to determine if the issue is eligible for a replacement or credit.

• 4.
  Resolution

  If approved, we will schedule a fresh delivery of a replacement bouquet or issue a digital gift card to your account immediately.